Privacy policy

Privacy Policy

Last updated: September 20, 2026

This Privacy Policy explains how MixedSignals collects, uses, stores and shares your personal information when you visit mixedsignals.fit, make or attempt to make a purchase, contact us, or otherwise interact with our services.

In this policy, “MixedSignals”, “we”, “us” and “our” refer to the MixedSignals online store.

Who We Are

MixedSignals is an online store operated by an independent seller based in Latvia. For any privacy question, contact us at mixedsignals.fit@gmail.com.

Personal Information We Collect

The information we collect depends on how you use our website and services.

Information you provide

When you make or attempt to make a purchase, create an account, contact us, subscribe to emails, submit a review or otherwise communicate with us, we may collect:

  • Your name
  • Billing and shipping address
  • Email address
  • Order and purchase information
  • Products, designs, colours and sizes selected
  • Account information, where applicable
  • Messages you send to us
  • Reviews, photos or other content you submit
  • Payment and transaction information

Payments are processed by Shopify and its payment partners. We never see or store your full card details.

Device and website-usage information

When you visit mixedsignals.fit, we and our service providers may automatically collect:

  • IP address
  • Browser and device type
  • Operating system
  • Approximate location and time zone
  • Cookie identifiers
  • Pages and products viewed
  • Links clicked
  • Referring websites or ads
  • Dates and times of visits
  • Cart and checkout activity

How We Collect Information

  • Cookies: small files stored on your browser or device. They help the website work, remember your preferences, keep your cart, support checkout, show us how the site is used and measure ad performance.
  • Log files: record website activity such as IP addresses, browser types, referring pages, pages visited and timestamps.
  • Pixels and tags: help us understand how visitors use the website, measure ad performance and show relevant ads where permitted.
  • Service providers: we may receive information from companies that help us run the store, including Shopify (store, checkout and payments), Printful (print-on-demand production and fulfilment), shipping carriers, advertising and analytics platforms, and fraud-prevention services.

How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders and payments
  • Arrange production (via Printful), packaging, shipping and delivery
  • Send order confirmations and delivery updates
  • Handle cancellations, replacements, refunds and support requests
  • Communicate with you about your order
  • Maintain customer accounts
  • Detect and prevent fraud, abuse and security issues
  • Improve our products, website and customer experience
  • Measure marketing and advertising performance
  • Send promotional emails where you have consented or where the law allows
  • Meet legal, tax, accounting and regulatory obligations

Legal Bases for Processing (GDPR)

Where data-protection laws such as the EU/UK GDPR require a legal basis, we rely on one or more of the following:

  • Performance of a contract: to process your order, take payment, deliver your products and provide support.
  • Legitimate interests: to prevent fraud, protect our website and business, improve our services and measure marketing effectiveness. We always consider the impact on your rights before relying on this basis.
  • Consent: for marketing emails and non-essential analytics and advertising cookies. You can withdraw consent at any time.
  • Legal obligations: to comply with legal, tax, accounting and regulatory requirements.

Sharing Your Information

We share personal information only as needed for these providers to perform services for us, or where the law requires or permits it:

  • Shopify: our ecommerce, hosting, checkout and payment platform
  • Printful: product production and fulfilment
  • Shipping carriers
  • Fraud-prevention and security providers
  • Analytics providers
  • Advertising platforms (e.g. TikTok, Instagram/Meta)
  • Accountants or other professional advisers, where needed

Shopify and Payment Processing

Our store is built and hosted on Shopify, which provides the ecommerce, hosting, checkout, security and payment technology behind mixedsignals.fit. When you visit our website or place an order, Shopify and its payment partners may process your payment, billing, shipping and device information to complete transactions, prevent fraud, process refunds and meet legal obligations. You can read more in Shopify’s Privacy Policy at shopify.com/legal/privacy.

Advertising and Analytics

We may use analytics and advertising services, including Meta (Instagram/Facebook) and TikTok, to understand website traffic, measure ad performance, link purchases to campaigns and show relevant ads. These providers may collect information through cookies, pixels or similar technologies. Where the law requires it, non-essential analytics and advertising technologies are used only after you give consent.

Marketing Emails

We send promotional emails only if you’ve subscribed or given consent. You can unsubscribe at any time using the link in any marketing email. Unsubscribing doesn’t affect emails about your orders, shipping or support.

Cookies

  • Essential cookies: needed for the cart, checkout, payment and security
  • Functional cookies: remember your preferences
  • Analytics cookies: help us understand how the site is used
  • Advertising cookies: help measure and target ads

You can manage cookies in your browser settings. Disabling some cookies may affect how the website works.

Disclosure Required by Law

We may disclose personal information when reasonably necessary to comply with the law, respond to lawful requests from authorities, enforce our policies, or investigate fraud or unlawful activity.

International Data Transfers

Some of our service providers, such as Shopify and Printful, may process data outside your country, including outside the European Economic Area. Where the law requires it, appropriate safeguards such as standard contractual clauses are used for these transfers.

Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including order history, tax and accounting requirements, and fraud prevention. When it’s no longer needed, it’s deleted or anonymised.

Data Security

We take reasonable measures to protect your personal information against unauthorised access, loss, misuse or disclosure. However, no method of transmission or storage is completely secure, and we can’t guarantee absolute security.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Withdraw your consent
  • Receive your data in a portable format
  • Opt out of direct marketing
  • Lodge a complaint with your local data-protection authority

To exercise any of these rights, email mixedsignals.fit@gmail.com. We may ask for additional information to verify your identity.

Customers in the EU and UK (GDPR)

We are based in the EU. If you are in the European Economic Area or the UK, the rights above apply to you under the GDPR. We encourage you to contact us first so we can resolve your concern directly, but you also have the right to complain to your national data-protection authority. In Latvia, this is the Data State Inspectorate (Datu valsts inspekcija).

Children’s Privacy

Our website and checkout are intended for adults. We do not knowingly collect personal information from children in breach of applicable law. If you believe a child has given us personal information, contact us at mixedsignals.fit@gmail.com and we’ll look into it.

Third-Party Websites

Our website may link to other websites. We’re not responsible for their privacy practices, so please review their policies before sharing personal information with them.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the “Last updated” date at the top of this page.

Contact Us

For questions, privacy requests or concerns about how your information is handled:

MixedSignals
Email: mixedsignals.fit@gmail.com
Website: mixedsignals.fit